Question 1

What is the default mode of holding considered by JioBlackRock Mutual Fund?

Accepted Answer

The default mode of holding for investments with Joint holders is " Anyone or Survivor ".

Question 2

How can I transfer my mutual fund units ?

Accepted Answer

Mutual Fund units are now transferable on www.camsonline.com as follows : https://www.camsonline.com/Investors/Service-requests/GoGreen/Transfer-units

Question 3

Is the signature of the joint holder required to change the mode of holding in the folio?

Accepted Answer

Yes, the signature of the joint holder is necessary to change the mode of holding in the folio.

Question 4

Can I, as an NRI investor, complete my KYC online through the JioBlackRock Mutual Fund App or website?

Accepted Answer

NRI investors are presently not eligible for account opening; this feature will become available to them at a later stage. Additionally, NRIs who need to complete their KYC cannot do so online and must instead submit their KYC form along with supporting documents either at the Jio BlackRock Mutual Fund office or at any CAMS Investor Service Centre https://www.camsonline.com/Investors/Support/CAMS-Location&Service-center

Question 5

Where do I view details of my transactions?

Accepted Answer

You can view transactions details under ‘MY Orders’ section .

Question 6

What if, during purchase, the amount is debited from my account, but I do not get a transaction confirmation?

Accepted Answer

You can check your transaction status under the ‘MY Orders’ section on the home page, located at the top right corner.

Question 7

Can I use debit card for transactions?

Accepted Answer

No, the debit card facility has been disabled for transactions on account of overall Risk mitigation process to disable Debit Card transactions since they do not offer Third Party Verification (TPV).

Question 8

Why am I unable to purchase due to a name mismatch in bank records?

Accepted Answer

Your name should match exactly across all linked documents—especially your bank account, PAN card, and mutual fund KYC records. If there's any discrepancy (e.g., spelling differences, initials vs full name, surname mismatch), the transaction will be rejected.

Question 9

Can I purchase units in Demat form through JioBlackRock Mutual Fund app?

Accepted Answer

Folios in which you hold investments in Demat form will not be available for transaction on our app.

Question 10

Is my purchase transaction valid if the amount is not debited?

Accepted Answer

If your bank account is not debited, the transaction stands cancelled.

Question 11

Where can I write or call for any query of support related to my Mutual Fund investments?

Accepted Answer

If you have any queries or need any support regarding JioBlackRock Mutual fund, you can connect with us at below details. Call us at +91 22-69987700 +91 22-35207700 Mon-Fri, 9am-6pm & Sat, 9am-1pm (Business Days) or email us at service@jioblackrockamc.com. For Address & Additional information, go to https://www.jioblackrockamc.com/contact-us

Question 12

How can I invest in JioBlackRock Mutual Fund schemes through the App?

Accepted Answer

To invest in any JioBlackRock Mutual Fund scheme through our App, please follow the steps below: Log in to your account. Navigate to the Fund Explore page. Select the desired JioBlackRock Mutual Fund scheme. Choose the type of investment (Lumpsum or SIP, as applicable). Enter the investment amount. Select the folio number. Choose the preferred payment method. Review the investment details and enter the OTP. Proceed with the payment to complete the transaction.

Question 13

Why am I unable to proceed with certain banks while making payment through Net banking mode?

Accepted Answer

In case of Net banking, there are certain banks which are TPV enabled (provide real time credit) through which payment can only be done if the same are registered under your respective folio.

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